Education & Training

Opleiding & Training - ISA Security

The ISA Academy provides tailor-made education and training to customers and external parties. The goal? Sharing the knowledge and skills that have provided our organization with success for decennia.

The ISA Academy distinguishes itself in the market through:

  • The personal and intensive guidance of students;
  • Offering ISO-certified training programs;
  • Offering tailor-made education/training;
  • Continuously amending and extending our courses. In this way, valuable new experiences are directly processed in current education and training programs;
  • Own training facilities, but also by offering in-company training;
  • Collaborations with various educational and training institutes, like NIKTA (Dutch Institute for Quality Care, Training and Advisory) and NIBHV (Dutch Institute for In-house Emergency Response), for the qualitative development of education and training programs;
  • Efficiency and effectiveness.

Would you like to receive more information on the ISA Academy or about what the ISA Academy can do for your organization? Please contact us.

An (in-house) Emergency Response Officer (ERO) is the first to take action until professional rescuers are present. An ERO is also responsible for fighting a starting fire, providing first aid and guiding an evacuation. Since 1994, the Dutch Working Conditions Act requires every employer to guarantee the safety of customers and employees by appointing ERO(s). Do you have employees? Than you are legally required to appoint at least one person as ERO and there always has to be at least one ERO present within your organization.

The ISA Academy provides various ERO-trainings and repetition trainings. The curriculum of the two-day ERO Basic Course consists of several parts: life-saving actions, fire-fighting, alarming, evacuating and communication. In addition, the ERO learns during this course how to reanimate and how to correctly use an automatic external defibrillator (AED). If desired, ISA Academy provides the ERO-training on your location. With our in-company trainings, we train in the same way ad with trainings on our own locations.

Participants of this course will be NIBHV-certified (certification of the Dutch Institute of In-house Emergency Response) by the ISA Academy with a validity of one year. The diploma, that participants receive, is a nationally recognized diploma. To keep the knowledge and skills of your EROs up-to-date and to extend the validity of the ERO-certificate, an annual repetition course is mandatory. We gladly unburden you of your complete administration concerning the repetition courses, by early alignment and scheduling.

Would you like to receive more information on the ERO-Basic Course of the ISA Academy or do you wish to request a non-committal fee quote? Contact us now!

For questions please contact us!
As organization you are responsible for the safety of your staff and clients. It is of importance that you have one or more certified ERO(s) who can continue to intervene fast, knowledgeable and adequately to prevent (more severe) damage. The Dutch Working Conditions Act advises EROs to refresh their knowledge and skills on a yearly basis, through which their certification is extended.

With the practice-oriented ERO-repetition course of the ISA Academy, your EROs are up-to-date again within 1 day and the knowledge and skills of your EROs stay on track to effectively act in case of a calamity. Moreover, you extend the validity of the NIBHV-diploma with one year. In our ERO Repetition Course we pay extra attention to intervening in emergency situations. Lost knowledge on First Aid, reanimation and evacuation are refreshed through practical situations. If desired, the ISA Academy provides the ERO Repetition Course on your location. With our in-company trainings, we train in the same way ad with trainings on our own locations.

Would you like to receive more information on the ERO-Repetition Course of the ISA Academy or do you wish to request a non-committal fee quote? Please contact us.

For questions please contact us!
More spare time, economic welfare and a high degree of mobility are the ingredients of the current population of (mass) events. An extensive market for events has occurred in a relatively short time span. Events carry along certain risks for the safety of the public. Hence, it is not surprising that there is a growing need for specialized emergency response services, which is aimed on events. And that is essentially different than emergency response services in an office building or e.g. a petrochemical company.

The most important feature of an event is the large collection of people and the (usually) short preparation time. The organization of the emergency response services has to be equipped for this in a quantitative and qualitative. With this, you should think of:

  • Crowd Management: the orderly course of events (like a partial or whole evacuation) in which big numbers of people come together;
  • The narrow collaboration with medical aid givers on an event and with the professional rescuers;
  • Immediate care in the case of alcohol and drug use, but also in the case of overheating or hypothermia;
  • The collaboration with special activities during the event, such as pyrotechnics.

The certification regulation ‘ERO for Events’ foresees in the growing need of a specialized ERO-training for events. Together with NIKTA (Dutch Institute for Quality Care, Training and Advisory) the ISA Academy has developed the certification regulation ‘ERO for Events’. In the training, the specific ERO-tasks are discussed in detail. Through this, security officers and other staff that has an ERO-task is trained targeted during an event. This greatly benefits the security of an event. The participant who has passed the course, receives the internationally accepted NIKTA ISO 17024 personal certificate ‘ERO for Events’.

Would you like to receive more information on the Training ERO for Events of the ISA Academy or do you wish to request a non-committal fee quote? Please contact us.

For questions please contact us!
The training Coordinator ERO is aimed at the individuals that have the responsibility of executing the ERO-policy in his or her organization. The ISA Academy focuses on developing the skills of the student, so that after finishing the training, this person knows how to set up and maintain an ERO-organization. During the training, a qualified teacher of the ISA Academy will shape the concept with the necessary theory, practical examples and by discussing and evaluating examples from his or her own experience. No specific prior education is required, although it is useful when a participant has didactic and communicative skills.

Contents

During the training Coordinator ERO, the following topics are covered:

  • Laws and regulations
  • Tasks and requirements ERO
  • Policy on working conditions
  • From Risk Inventory & Evaluation to organizational ERO
  • The setting up and the skillful managing of the ERO-organization
  • Monitoring and adjusting

Would you like to receive more information on the Training Coordinator ERO of the ISA Academy or do you wish to request a non-committal fee quote? Please contact us.

For questions please contact us!
In calamity control it is crucial: a Shift Leader ERO who in an effective, but especially efficient way gives lead to the EROs that are present within an organization. A Shift Leader ERO has to, among other things, set up practice scenarios, with a good management and proper control of the resources and take care of the shelter and debriefing of the group after a calamity.

Participation and contents Shift Leader ERO-Course

Who carries the responsibility of the execution of the ERO-policy within the own organization or is involved in this and has a valid Basic Diploma ERO, can enroll for the Shift Leader ERO-Course.

During the Shift Leader ERO-Course, the following topics are covered:

  • Laws and regulations ERO and the Shift Leader
  • Working with scenarios from practical life
  • Managing a ERO-group
  • Alarming and communication means

Would you like to receive more information on the Training Shift Leader ERO of the ISA Academy or do you wish to request a non-committal fee quote? Please contact us.

For questions please contact us!
Due to the ongoing hardening of society, aggression in society occurs more often. With increasing regularity, security officers are confronted with aggressive scenarios. Because of this, the ISA Academy offers the Aggression Reduction Training. During this training, students learn – by observing and listening – to recognize different forms of aggression in an as early possible stage. Consequently, students learn how to (verbally) act against these forms of aggression through customer-oriented and boundary-setting behavior. This enables them to act aggression reducing and to gain control over the situation as fast as possible.

On the basis of the aggression pyramid, students learn to analyze the non-verbal communication of the aggressive person and of themselves. After this, they learn how to maintain self-control in cases of aggression, through various exercises. In this way, they can escape the tension of the reaction and make a correct assessment and decision.

Certification
the professional competence of the trainer and the course has been assessed independently and objectively and has been found in accordance with the final objectives ‘Professional Competence Aggression Trainer’. This has been determined by the Committee of Experts Aggression Trainer of the NIKTA (Dutch Institute Quality Care, Training and Advisory) Certification according to NEN-EN-ISO-IEC 17024. The quality of the trainer and the course is guaranteed with this and the students receive an ‘ISA-17024 certificate’ after completing the course.

Aggression Reduction Training ISO-17024 only takes one day. Would you like to receive more information on the Aggression Reduction Training of the ISA Academy or do you wish to request a non-committal fee quote? Please contact us.

For questions please contact us!
Everyone who has contact with users of alcohol and drugs can be confronted with people who become unwell or uncontrollable. Sometimes such disturbance of health or behavior is (partly) caused by alcohol and/or drugs. It is important that those present can then act adequately. The two-day training First Aid for Alcohol and Drugs Incidents of the ISA Academy offers guidance in this.

Contents First Aid for Alcohol and Drugs Incidents-training:

  • Working of alcohol and drugs
  • Risks of alcohol and drugs
  • First aid in health disturbances caused by the use of alcohol and drugs
  • How to deal with someone who is under influence

The training promotes the expertise in the area of alcohol- and drugs-related incidents. The training First Aid for Alcohol and Drugs Incidents has been established to recognize health disturbances, to inform about the possible role of alcohol and drugs and to learn which actions and relief measures can be taken. In addition, various scenarios and situations are practiced, in which the knowledge of the substance, the recognition of the working and the assistance are tested. Herewith we make use of a Lotus-victim. The two-day training First Aid for Alcohol and Drugs Incidents is completed with a theoretical knowledge assessment.

Student can adequately handle health disturbances after completion of the training: they can recognize these, help people and they know how to call for help in the right way. They have life-saving knowledge through which they can properly speak to the alarm room, but also to provide the right assistance to the victim.

Would you like to receive more information on the training First Aid for Alcohol and Drugs Incidents of the ISA Academy or do you wish to request a non-committal fee quote? Please contact us.

For questions please contact us!
Accidents will always happen. Every year ca. 550 thousand people end up in the hospital as a result of an accident. Too few people know how to act in case of emergency and too many people do not have the necessary First Aid-knowledge. A First Aid Course of the ISA Academy can solve this. Participants of this course obtain the ‘Oranje Kruis’ (Dutch foundation that aims to spread knowledge and skills on First Aid) First Aid diploma within 3 days. During this course, the student thoroughly learn about life-saving actions and they learn how to distinguish medical occurrences and how to treat them. From applying a Band-
Aid to recognizing strokes and fainting.

After passing a practical exam that is carried out by an independent examiner of the ‘Oranje Kruis’, participants of this course receive the diploma First Aid. The diploma is valid for 2 years. During these 2 years, the students have to take a set repetition course, to keep knowledge and skills up-to-date and to extend the validity of the diploma.

Would you like to receive more information on the First Aid Course of the ISA Academy or do you wish to request a non-committal fee quote? Please contact us.

For questions please contact us!

Do you want to bring your organization or team to a higher level and teach your employees to offer visitors and/or guests’ hospitality of a distinguishing level? Do you want to let the different disciplines in your organization function as one customer-oriented team with one mission? Then the Hospitality training of the ISA Academy is the way to realize this.

Every Hospitality Training of the ISA Academy starts with determining the goal you want to achieve. Our trainers set up the training in such a way that you and your organization can realize that goal. The way of training and the active work methods make the training practical and feasible for the participants. The duration of the training depends on the goal(s) you want to achieve. It is already possible to provide a training consisting of two dayparts. In this training, the trainers thoroughly cover e.g.:

  • What is Hospitality and what is Hostship and why is it so important to us?
  • Introduction to the 6 basic principles of hospitality.
  • To feel responsible for people and situations, also when this is not your task.
  • Realizing an optimal experience through the use of the Hospitality game.
  • Learning how to make a real connection with customers and colleagues.
  • Working together towards distinguishingly good Hospitality: one team, one mission!

Would you like to receive more information on the Hospitality Training of the ISA Academy or do you wish to request a non-committal fee quote? Please contact us.

For questions please contact us!

Providing security is about preventing unwanted actions, deliberately executed by people. In the traditional security, the security officer does not take action until a criminal act occurs. This method is reactive and often one is too late. To prevent this, there is Predictive Profiling. This is the executing of a threat assessment regarding a person, object or situation. You make this assessment based on suspicious indicators, in relation to a Modus Operandi (MO) or the Attacker Method of Operation (AMO). Working from the method of Predictive Profiling makes it possible to recognize preparatory criminal or terrorist acts and to prevent the imminent incident by taking the right follow-up steps.

During the Profiling training of the ISA Academy, you learn the basic theory and practice of Predictive Profiling. Based on practical situations, pattern and systems are covered that can be an indication for the preparation of unwanted activities. Also, you learn how to mitigate these in the planning fase. You are then capable of executing a threat assessment, through which you can recognize threats in an early stage and can take action against the threat. This proactive approach of the security process is essential for the efficient execution of security tasks. Contents of the training:

  • Criminal planning cycle
  • Threat analysis
  • Suspicious indicators
  • Security Questioning
  • Red Teaming
  • Applicability Standard Operating Procedures

Would you like to receive more information on the Predictive Profiling Training of the ISA Academy or do you wish to request a non-committal fee quote? Please contact us.

For questions please contact us!
Event Security Officer (ESO) is a professional form of security, which is used for pop concerts and other music festivals, soccer matches, sports events and – not to mention – congresses, fairs and or company parties. Security officers are essential for events. A security officer has to deal with all sorts of audiences and different circumstances. Shortly: a security officer is all-round. They are active in providing services to guests who attend the event as well as in securing the event.

The training Event Security Officer of the ISA Academy is very suitable for people who are looking for a fun challenge next to their study or job, through which they can earn something extra during their training. During your practical internships, you receive a salary in line with the Collective Labor Agreement for Event Security. The ISA Academy provides the training ESO in collaboration with the SVPB (Dutch Foundation Professional Exams for the Private Security Organizations).

This collaboration confirms and guarantees the quality level of the training provided by the ISA Academy and ensures students of optimally gaining and developing knowledge and skills during the training. After completion of the training, you can enter into an employment contract with ISA (on a call basis or an hourly basis) to work at events.

Would you like to receive more information on the Training Event Security Officer of the ISA Academy or do you wish to request a non-committal fee quote? Please contact us.

For questions please contact us!

International Security Agency gladly welcomes people to follow their Security Officer Training at the ISA Academy. We offer you the possibility to do an internship with us. The trainers and practice supervisors of the ISA Academy are widely experienced in their discipline and are also experienced and specialized in providing specific trainings and courses. Based on interactive teaching, in which input of the teacher as well as of the student are of importance, the student is actively involved in the broadening and qualitative development of his or her knowledge and skills.

International Security Agency is a recognized training company by the cooperative organization ‘Beroepsonderwijs Bedrijfsleven’ (Business Vocational Education) and, moreover, has a physical training facility. The ISA Academy offers the following security officer trainings:

  • Event Security Officer (ESO)
  • Beveiliger-2 (Security Officer-2)
  • Beveiliger Plus (Security Officer Plus)
  • Teamleider Beveiliging (Team leader Security)
  • Predictive Profiler
  • DHM Security Management

Would you like to receive more information on the Security Officer Training of the ISA Academy or do you wish to request a non-committal fee quote? Please contact us.

For questions please contact us!

Contact Education & Training

Hans van den Hoek

Tel: +31 (0)20 – 636 11 85
E-mail: info@isasecurity.nl

Contact us directly